GLOBAL ALLIANCE TRAVEL SERVICES PRIVACY STATEMENT
Global Alliance Travel Services value you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose data.
This Privacy Statement describes the privacy practices for data that we collect:
• through websites operated by us from which you are accessing this Privacy Statement
• through the software applications made available by us for use on or through computers
• through our social media pages that we control from which you are accessing this Privacy Statement and through your communications with us
• when you visit us at our office, or through other offline interactions
Collectively, we refer to the Websites and our Social Media pages, as the “Online Services” and, together with offline channels, the “Services”. By using the Services, you agree to the terms and conditions of this Privacy Statement.
COLLECTION OF PERSONAL DATA
“Personal Data” are data that identify you as an individual or relate to an identifiable individual.
At touchpoints throughout your guest journey, we collect Personal Data in accordance with law, such as:
• Full Name
• Postal Address
• Telephone Number
• Email Address
• Credit and debit card number or other payment data
• Date and place of birth
• Nationality, passport, visa or other government-issued identification data
• Travel itinerary, tour group or activity data
• Prior guest booking or interactions, goods and services purchased, special service and amenity requests
• Geolocation information
Social media account ID, profile photo and other data publicly available, or data made available by linking your social media
In more limited circumstances, we may also collect:
• Data about family members and companions, such as names and ages of children
• Biometric data, such as digital images
• Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food and beverage choices, services and amenities of which you advise us
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
HOW WE COLLECT PERSONAL DATA
We collect Personal Data in a variety of ways:
• Online Services
We collect Personal Data when you make a reservation, purchase goods and services from our Website, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest or promotional offer.
• Property Visit and Offline Interactions
We collect Personal data when you visit our office or when you attend event that we participate, or when you provide your Personal Data to facilitate an event.
• Customer Care Centers
We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax or via online chat services or contact customer service.
• Strategic Business Partners
We collect Personal Data from companies with whom we partner to provide you with goods, services or offers based upon your experiences that we believe will be interest to you (“Strategic Business Partners”). Examples of Strategic Business Partners include on-property outlets, travel and tour partners, rental car providers and travel booking platforms. Strategic Business Partners are independent from Global Alliance Travel Services.
• Other Sources
We collect Personal Data from other sources, such as public databases, joint marketing partners and other third parties.
COLLECTION OF OTHER DATA
“Other Data” are data generally do not reveal your specific identity or do not directly relate to an individual. Other Data include:
• Browser or device data
• Data collected through cookies, pixel tags and other technologies
• Demographic data and other data provided by you
HOW WE COLLECT OTHER DATA
We collect Other Data in a variety ways:
• Your browser or device
We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system, language, internet browser type and online services you are using.
• Pixel Tags and other similar technologies
We collect data from pixel tags (also known as web beacons and clear GIFs), which are used with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services.
• Your IP Address
We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We alos may derive your proximate your location from your IP address.
USE OF PERSONAL DATA AND OTHER DATA
We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Global Alliance Travel Services and our guests as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data and Other Data for our legitimate business interests, including the following:
Provide the Services you request
We use Personal Data and Other Data to provide the Services you request, including:
• To facilitate reservations, payment, send administrative information, confirmations or messages to assist you with the tour arrangement and to provide you with other information about the area and the property at which you are scheduled to visit
• To complete your tour, ticketing and room reservation, for example, to process your payment, ensure that your request is available and provide you with related customer service
• To support with our electronic receipt program. When you provide an email address in making a reservation, we use that address to send you a copy of your bill. If you make a reservation for another person using your email address, that person’s bill will be emailed to you, as well. You can opt out of receiving your bill via email and instead receive a paper copy by contacting our sales personnel.
Personalize the Services according to your Personal Preferences
We use Personal Data and Other Data to personalize the Services and improve your experiences, including when you contact us, visit our office or use the Online Services, to:
• Customize your experience according to your Personal Preferences
• Present offers tailored to your Personal Preferences
Communicate with you about the goods and services
We use Personal Data and Other Data to send you marketing communications and promotional offers, as well as periodic customers satisfaction, market research or quality assurance surveys.
Activities, Events and Promotions
We use Personal Data and Other Data to allow you to participate in contests and other promotions and to administer these activities. Some of these activities have additional rules and may contain additional information about how we use and disclose your Personal Data and Other Data. We suggest you read any such rules carefully.
We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention, developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
DISCLOSURE OF PERSONAL DATA AND OTHER DATA
Our goal is to provide you with the highest level of hospitality and Services, and to do so, we share.
Personal Data and Other Data with the following:
Strategic Business Partners
We disclose Personal Data and Other Data with select Strategic Business Partners who provide goods, services and offers that enhance your experience or that we believe will be of interest to you. By sharing data with these Strategic Business Partners, we are able to make personalized services and unique travel experiences available to you. For example, this sharing enable us to provide you with a single source for purchasing packages that include travel-related services, such as airline tickets, hotels and vacation packages.
We disclose Personal Data and Other Data to third-party service providers for the purposes described in this Privacy Statement. Examples of service providers include companies that provide website hosting, data hosting, data analysis, payment processing, order fulfillment, informative technology and related infrastructure provision, customer service, email delivery, marketing, auditing and other services.
Linked Accounts and Promotional Activity
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the Contacting Us section, below.
LINKS TO OTHER WEB SITES:
In order to anticipate your needs, our website provides link to other web sites and third parties for your convenience and information. We are not responsible for the collection, use, maintenance, sharing or disclosure of data (including personal data) by such third parties. We encourage you to contact these third parties to ask questions about their privacy practices, policies and security measures before disclosing any personal data. We recommend that you review the privacy statements and policies of linked websites to understand how those web sites collect, use and store information.
CHOICES, ACCESS AND RETENTION
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you. If you no longer want to receive marketing-related emails, you may opt out by visiting our unsubscribe page or by following the instructions in any such email you receive from us.
If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, you can email to us at email@example.com or call us at 03-2722 7163